FREQUENTLY ASKED QUESTIONS
HOW LONG IS THE TURNAROUND TIME?
Our average Shutter lead time is about 5 weeks.
Our average Shades lead time is about 3 weeks.
Our average Blinds lead time is about 1 week.
*For shutter orders: all specialty shapes and stain colored orders will take an extra week for production time.
IS EVERYTHING CUSTOM MADE?
Absolutely! All of our products are custom made, fit for your specific window needs. Any shape window, we guarantee that we can make it happen!
HOW LONG IS THE TURNAROUND TIME?
Yes, of course! We gladly welcome anyone who is interested in our products to come check out our showroom. We know all window covering products are an investment and we want to be sure you’re fully satisfied with our product. (Although, we can assure that you won’t be disappointed!) Please feel free to stop by to view our showroom and all the different types of products we have to offer first hand.
22831 Lake Forest Drive Suite 106 Lake Forest, CA 92613
*We recommend calling in to set up an appointment so that we can ensure one of our well-trained staff members is here to walk you through all products and address any questions you might have.
WHAT IS MY WARRANTY?
Please visit the terms and condition page for your warranty policy.
WHERE ARE THE PRODUCTS MANUFACTURED?
Our factory is located overseas in China. We use top quality material for our wood and polyvinyl range of shutters, high quality paint and stain for all finishes and we invest in the all around best manufacturing machinery so that your orders are produced at the highest quality.
WHAT IF I FEEL HESITANT ABOUT HOW MY SHUTTERS WILL LOOK?
Our manufacturing team works hard to ensure that everything you order is everything you want. No order goes into production without a detailed CAD diagram being sent for approval first. If you feel hesitant about your order and need to visualize it prior to production-we are more than happy to send you a final drawing of your order. As promised, everything made through us is controlled by you (the customer) so we won’t begin production on any order until you feel comfortable with how it looks!.
WHAT IF I WANT A CUSTOM COLOR FOR MY SHUTTERS?
We gladly welcome custom colors! After all, these are your personalized shutters-you should be able to make them however you want. All we require from you is a physical color sample of your desired color. From there, we mail it to our manufacturing team who then does a close color match. Then, we send you the final color sample for your approval (just to ensure that you like what you see). As always, nothing goes into production until we get your approval.
*Please advise that there is a custom color match fee that will be applied.
*Orders with custom color will take about a week longer to manufacture given that our manufacturing team needs some time to put together a color match for your reference
HOW DO I SET UP A FREE MEASUREMENT?
Leave us your info! Or simply shoot us an email or give us a call and we’ll be happy to schedule for one of our representatives to go out to your home for a measure! Additionally, if you already have your rough measurements ready to go, we are more than happy to give you a rough quote over the phone or via email!
*Please advise that pricing may vary slightly between quotes and the actual dimensions of each window. But the price we provide is a very close figure. No surprises and hidden fees, we promise!
HOW DO I SET UP AN INSTALLATION APPOINTMENT?
A week before your product arrives here at our location, one of our team members will give you a call to schedule the best time for us to come install. All you need to do is let us know the best date and time. We ask is that if you wish to cancel your appointment to reschedule, please allow us 48-72 hours notice.
*Sunday installation dates are not available.
HOW DO I PAY FOR MY ORDER?
We require each of our customers to sign a confirmation page, stating that all of our final measurements and specs are in accordance with what you want. Aside from your signature, we do ask for a 50% deposit upon confirming your order. The remaining 50% can be paid off after we are done installing your custom window coverings!
We accept Cash, Check, PayPal, Visa, MasterCard and Discover.
*If you cannot commit to the full 50% deposit, please reach out and let us know. We know it can get pricey which is why we’re here to help in whatever way we can!